Return & Refund Policy

Last updated: 22 October 2026

We want you to love your gear. If something isn't right, this policy explains how returns, exchanges and refunds work at Mahavir Sports.

1. Return & Exchange Window

You can request a return or exchange within 7 days of delivery if the product is:

• Damaged in transit
• Defective or has a manufacturing fault
• Different from what you ordered (wrong item, size or colour)

Size exchanges for shoes and apparel are accepted within 7 days if the product is unused, with original tags and packaging, subject to stock availability.

2. Conditions for Return

• The product must be unused, unwashed and in its original condition and packaging, with all tags, accessories, manuals and free gifts.
• Cricket bats must not be knocked-in, oiled or used. Rackets must not be restrung or used.
• An unboxing video (from opening the sealed package) is required for claims of damaged, missing or wrong items.
• Proof of purchase (order ID or invoice) is required.

3. Non-Returnable Items

• Products damaged due to misuse, improper care or normal wear and tear
• Used cricket balls, tennis balls and shuttlecocks once the seal or tube is opened
• Personal hygiene items such as mouth guards, abdominal guards, socks and innerwear
• Customised or personalised products (for example, name-printed jerseys or bats)
• Products bought on clearance sale, unless defective

4. How to Request a Return

1. Message us on WhatsApp or email support@mahavirsportsindia.shop within 7 days of delivery.
2. Share your order ID, the reason for return, and clear photos/unboxing video.
3. Our team will review and approve your request within 48 hours.
4. We will arrange a reverse pickup where available, or share the address to send the item back.

5. Inspection

Once we receive the returned item, we inspect it within 2–3 business days. If it does not meet the return conditions, it will be sent back to you and the return will not be processed.

6. Refunds

• Approved refunds are initiated within 5–7 business days after inspection.
• Prepaid orders are refunded to the original payment method (UPI, card or bank account).
• COD orders are refunded via UPI or bank transfer to an account you provide.
• Depending on your bank, the amount may take an additional 3–10 business days to reflect.
• Delivery charges are non-refundable unless the return is due to our error (damaged, defective or wrong item).

7. Exchanges

Exchanges are subject to stock availability. If the replacement is not available, we will issue a full refund. Price differences (if any) will be communicated before processing.

8. Order Cancellation

Orders can be cancelled free of charge before dispatch. Once dispatched, the order cannot be cancelled but may be returned under this policy. If we cancel your order for any reason, you will receive a full refund within 5–7 business days.

9. Contact

For any return or refund questions, contact us at support@mahavirsportsindia.shop or on WhatsApp (Mon – Sat, 10 AM – 7 PM).