Privacy Policy
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This Privacy Policy explains how Mahavir Sports ("we", "us", "our") collects, uses, shares and protects your personal information when you visit www.mahavirsportsindia.shop (the "Website"), contact us, or place an order through WhatsApp or any other channel. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using the Website or sharing your information with us, you agree to the practices described in this policy.
1. Information We Collect
a) Information you give us
- Name, mobile number, WhatsApp number and email address
- Delivery and billing address, including PIN code
- Order details, product preferences and messages you send us
- Payment confirmation details such as UPI transaction ID (we do not store your card numbers, CVV, UPI PIN or net-banking passwords)
b) Information collected automatically
- IP address, browser type, device type, operating system and approximate location
- Pages visited, time spent, links clicked and the website that referred you
- Cookie and similar technology data (see Section 6)
2. How We Use Your Information
- To respond to your enquiries and provide product recommendations
- To confirm, process, ship and deliver your orders
- To send order updates, invoices and delivery notifications
- To process returns, exchanges and refunds
- To improve our website, products and customer service
- To measure and improve the performance of our advertising (for example, Google Ads)
- To send offers and updates, only where you have agreed to receive them (you can opt out at any time)
- To comply with legal, tax and regulatory obligations and to prevent fraud
3. Legal Basis & Consent
We process your personal data on the basis of your consent, to perform a contract with you (fulfilling your order), and to comply with legal obligations. You may withdraw your consent at any time by contacting us; this will not affect processing already carried out.
4. Sharing Your Information
We do not sell or rent your personal information. We share it only as needed with:
- Courier and logistics partners – to deliver your order (name, phone, address)
- Payment service providers – to process payments securely
- WhatsApp (Meta Platforms) – when you choose to chat or order with us on WhatsApp, your messages are subject to WhatsApp's Privacy Policy
- Analytics and advertising providers such as Google – to understand website usage and measure ad performance
- Government or law enforcement authorities – where required by law
5. Google Ads, Remarketing & Analytics
We use Google Ads and may use Google Analytics. These services use cookies to show our ads to people who have visited our website, and to measure conversions (for example, when you click "Order on WhatsApp"). Google may use this data in line with its own policies: How Google uses information from sites that use its services.
You can opt out of personalised advertising at any time by visiting Google Ads Settings or aboutads.info.
6. Cookies
Cookies are small text files stored on your device. We use:
| Type | Purpose |
|---|---|
| Essential | Remember your cookie choice and keep the website working properly. |
| Analytics | Understand how visitors use the website so we can improve it. |
| Advertising | Measure ad conversions and show relevant ads (Google Ads, remarketing). |
When you first visit, you can Accept or Decline non-essential cookies using the banner. You can also block or delete cookies in your browser settings; some features may then not work as intended.
7. Data Security
We use reasonable technical and organisational measures, including HTTPS encryption, restricted access and secure third-party payment gateways, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We keep your personal information only as long as needed to fulfil the purposes in this policy, including to meet legal, accounting and tax requirements (generally up to 8 years for invoices and transaction records). Chat and enquiry data not linked to an order is deleted or anonymised within 24 months.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction or updating of inaccurate data
- Request deletion of your data (where we are not legally required to keep it)
- Withdraw consent and opt out of marketing messages
- Nominate another person to exercise your rights in case of death or incapacity
- Raise a grievance with our Grievance Officer
To exercise these rights, email support@mahavirsportsindia.shop. We will respond within 30 days.
10. Children's Privacy
Our website is not directed at children under 18. Orders for minors must be placed by a parent or guardian. We do not knowingly collect personal data from children without verifiable parental consent.
11. Third-Party Links
Our website may link to third-party websites (such as WhatsApp, social media or payment pages). We are not responsible for their privacy practices; please read their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the website after changes means you accept the updated policy.
13. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
Grievance Officer: Proprietor, Mahavir Sports
Address: 70, First Floor, Poojan Complex, Near Rajhans Cinema, New India Colony, Nikol, Ahmedabad, Gujarat – 380049, India
Email: support@mahavirsportsindia.shop
WhatsApp: Chat with us on WhatsApp
Working hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
We will acknowledge your complaint within 48 hours and resolve it within 30 days of receipt.